Telexperts is proud to offer the industry’s most extensive support package. Our Platinum Partner Plan provides you with complete cost control over system functionality and upgrades.
Platinum Partner Benefits
- Priority queue to the Partners Operations Centre
- Priority dispatch on all service calls
- Priority scheduling for adds, moves and changes
- Unlimited user training
- No charge for all software upgrades
- No charge for labour on all moves, adds and changes (excluding wiring)
- No charge for all service labour
- No charge repair/replacement on all defective parts
- No charge for no fault found calls
- No charge unlimited telephone support during business hours
- No charge remote programming
- No charge system administrator training
- Periodic replacement of handsets and curly cords
- Local and long distance audits and recommendations upon request
- User guides and training notes upon request
- Phone labels and key strips as needed
- Service provider bill reconciliation
- Backups and archival of system databases where applicable
- Annual preventative maintenance visists
Guaranteed after-hours emergency response within 4 hours, 24/7 and year round, when equipment is inoperative or customer is unable to make or receive calls.
Guaranteed non-emergency response provided within 1-2 business days during normal working hours.
Guaranteed emergency response within 2 hours when equipment is inoperative or customer is unable to make or receive calls.
Should Telexperts fail to meet our guaranteed response times to any Platinum Partner, Telexperts will pay the customer $200
*Acts of God such as fire, flooding and major lightning strikes are not covered under any of Telexperts’ partner, warranty or maintenance programs. Moving systems to a new site at a different address or building are excluded from our no charge labour.