South Beach Casino & Resort is a well-known Manitoba destination that depends on clear communication across its hotel and casino operations. With many departments working throughout the day, the property needed a dependable phone system to support guest services and internal coordination.
The existing Mitel PBX system had become outdated and costly to maintain. It required frequent upgrades, software assurance fees, and hardware that was becoming difficult to replace. As more Bell technicians retired, the availability of service and support declined, increasing the risk of system outages. The leadership team recognized the need for a modern, reliable, long-term solution.
Telexperts designed a customized Wildix Cloud voice solution to address the specific needs of each area of the property. The hotel required key features such as wake-up calls, room-status updates, and full integration with the Property Management System. The casino needed strong communication across multiple departments, mobility options for staff, and reliable performance. Telexperts preserved useful parts of the old system while replacing outdated components with modern VoIP features and improved reliability.
To ensure a smooth transition, Telexperts completed all programming and preparation before installation. Staff were introduced to the new system ahead of time and trained on how to use their devices. The cutover was completed in under 10 minutes, and the new system began operating immediately with no disruption to hotel or casino activity.
The outcome is a stable and modern communication platform that supports every department on the property. The new system reduces ongoing maintenance costs, removes the risk associated with aging hardware, and provides a more dependable experience for staff and guests. It also gives the leadership team confidence their communication needs are supported now and into the future.