TotalCare Services
Telexperts is a Winnipeg-based company specializing in business communications solutions. With three decades of experience and a commitment to innovation and excellence, Telexperts recognizes that finding the right technological solution varies from business to business.
We offer a full range of voice and data products, data networking solutions and cloud services from our trusted partners Dell, Fortinet, Datto and Shaw Communications. Combining the right technology with the proper design, implementation, training and ongoing support provides our clients with the best possible return on their investment.
Telexperts’ goal is to provide the best mix of product, service and support that is available in the marketplace. We look forward to establishing long-term partnerships with you, our customer, supporting your company with the innovative and service-oriented programs for which Telexperts is known.
Our best practices are applied to all aspects of your technology infrastructure:
- Priority queue to the Partners Operations Centre
- Priority dispatch on all service calls
- Priority scheduling for adds, moves and changes
- Unlimited user training
- No charge for all software upgrades
- No charge for labour on all moves, adds and changes (excluding wiring)
- No charge for all service labour
- No charge repair/replacement on all defective parts
- No charge for no fault found calls
- No charge unlimited telephone support during business hours
- No charge remote programming
- No charge system administrator training
- Periodic replacement of handsets and curly cords
- Local and long distance audits and recommendations upon request
- User guides and training notes upon request
- Phone labels and key strips as needed
- Service provider bill reconciliation
- Backups and archival of system databases where applicable
- Annual preventative maintenance visists
Service Philosophy
The Telexperts TotalCare philosophy is simple: align your interests with ours. You want your data protected, your technology working for you, and your employees productive, this is what TotalCare Services delivers.
In the traditional break/fix model, your technology breaks and you call a consultant who fixes the problem and bills you by the hour. The problem with this approach is that the consultant is not aligned with your interest – they only make money when things break.
In addition, the break/fix model creates an environment where it is difficult to make your technology work for your business. Companies often hesitate calling a consultant in for a minor problem because of the perceived high hourly cost. However, often these minor problems cost more over time in lost productivity. With TotalCare services, companies no longer have to think twice about engaging our services to fix issues they have. TotalCare services go beyond merely fixing problems; our virtual CIO service provides the added benefit of making high-level staff available to consult on how technology can help grow your business.
With Telexperts TotalCare services, the technology expert and the client are on the same team. The focus is on preventative maintenance, efficiency, stability, security and business growth. The flat-rate model aligns our interests, keeping your systems running as smoothly as possible. Problems mean downtime for you and higher costs for the consultant, TotalCare services are a win-win.
Our Initial Assessment
Telexperts TotalCare services plans begin with an IT assessment. This assessment examines the existing infrastructure, identifies issues that need resolution, and allows you and your team to provide insight into challenges encountered in the management the current IT environment. You will be provided a final assessment report, which contains our findings, recommended fixes, and a strategic plan to optimize your technology to meet your current-and-future business needs.
In the next phase of the process, Telexperts will implement our recommendations and our best practices framework throughout your organization, making your IT infrastructure stable, reliable and efficient. Our expertise with ITIL and ICTIM ensures that our IT strategies are well informed and industry tested.
In the final stage we implement the TotalCare tier that you feel best meets the needs of your organization. By selecting a support tier, you have the control to tailor the type and level of support you need. If the unforeseen does occur and is not part of your selected plan, Telexperts will still be there to help with hourly support services, on or off prime business hours
Telexperts provides secure remote monitoring, management and support wherever possible. In the event that onsite support is needed, we will coordinate with your organization to ensure minimal disruption to your daily operations.
Service Goals
Telexperts provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. Telexperts uses advanced processes, and tools to deliver superior services that match your needs. You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. We will help you turn your data networks into an effective, efficient component of your growing business.
Our goal is to serve as your technology partner with a focus on providing solutions rather than just products. By using our approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs.
Service Philosophy
- Reliability
- Security
- Consistency
- Productivity gains
- Cost management and control
- Managed expansion and growth
- Performance
Telexperts TotalCare services enables your organization to realize the benefits of IT expertise at a fraction of the cost of in-house support.
Let Telexperts help you realize the productivity gains and ROI you expect from your technology infrastructure.
