What is a Smart Communications System?
A Smart Communications System is what we are calling our cloud-based communications system. The services include instant messaging, video and audio conferencing, remote accessibility, and cellular integration. It provides user mobility and flexibility to work anywhere with an internet or cellular connection.
What differentiates you from a regular telephone system?
Our cloud-based system has every feature imaginable! It offers unlimited flexibility and automatic upgrades for current features. A simple cost-per-user model includes all service, support, dial tone, and even long distance.
What is VoIP? What does it do?
VoIP is an acronym for Voice Over Internet Protocol. It allows any device with a microphone and speakers connected to the internet to work as a phone. For our Smart Communications System, the primary advantage of VoIP is to connect multiple offices, allowing users to work remotely through the internet. It will enable you to have phone numbers from anywhere in the world ring on your local phone system at no extra cost.
Why would I buy a new phone system when my current system works fine?
Our cloud-based system will save you time and money. It will improve every facet of your communications. It is engineered to provide users remote accessibility, video conferencing, cellular integration, and call recording without the additional costs for servers or add-on applications associated with older phone systems.
What are some of the features included in the cloud system?
The Wildix Smart Communications System is the most extensive feature-rich system on the market. It offers personalized phone books, outlook integration, contact dialling, softphone and smartphone integration, call recording, and detailed usage reports.
Can employees work effectively from home?
Yes, our cloud-based system allows employees to work anywhere they have internet or cellular access. Working remotely is identical to working in the office and as easy as opening a web browser.
Does your system have video conferencing?
Yes, video conferencing is a standard feature included in every user license. It can accommodate conferences up to thirty-five people and can be streamed for multiple uses. An additional feature you can add is complete webinar software.
How can I manage employees while they’re remotely working?
You can see what they are doing and where they are when they are logged into the system. The cloud system can also generate reports of their work.
Will my staff be able to use their cell phones?
Yes, they can talk and communicate on whatever device they choose, including desk phones, headsets, smartphones, tablets, laptops, etc.
Can you transfer incoming calls within the business?
Yes, you can transfer calls to different users within the business or on your system’s contact list. You can also transfer calls to anyone outside the office. With our system, there are no complicated codes or conference programming required. Drag the call to the user you want and release; it’s as simple as that.
Do you provide ongoing product and service support? Do you offer technical support 24/7?
We have a technical team of fifteen staff fully certified to handle every product we sell. Eight of our team members have over twenty years of experience, so you are in good hands. We offer technical support that is available 24/7.
Is there a warranty on the equipment provided?
All new systems come with a warranty ranging from one to five years. We provide extended warranty and service packages on everything we sell. Unlimited warranty and support are included with our cloud offerings.
What specific guarantees or warranties do you offer?
We provide an unlimited guarantee on everything we sell. There is no requirement from our customers to commit to long-term contracts. Alternatively, we offer monthly payments for all our cloud and maintenance services which you can cancel at any time.
How long will this system last?
Most systems last seven to ten years if properly maintained. However, with our cloud solution, your system is never obsolete. We will remotely and seamlessly upgrade your system to ensure you are always current a minimum of 2-3 times a year. These upgrades can be pre-scheduled to be automatically done after hours without changing any hardware.
What other services do you offer?
Aside from being the largest private Voice provider in Manitoba with over 3000 installations, we have an extensive managed services division. This division looks after our client’s networks to guarantee the system is always running effectively. We offer everything from servers, firewalls, PCs, and laptops to Cloud backups, complete network design, and security.
Before applying for your Cloud-based system, does our internet have to be running at top performance?
Not necessarily, to use our cloud system, you need to have a good, stable internet connection. It does not have to be a dedicated fibre connection. Typically, a Shaw or Bell connection from $120-$140 per month is more than adequate.
Is my network able to handle VoIP?
Your network needs to be correctly configured and designed to support VoIP. In most cases, the changes are minimal. A well-designed network with commercial-grade hardware, proper security, routing, and backups are essential for a secure system in today’s digital age. Viruses and hackers are getting smarter with this age of technology, and your system needs to combat these attacks.
I own a small, busy company with ten or fewer people. Can I take advantage of this offer for a minimal investment and cost?
Yes, with today’s workforce, the cloud solution offers every feature on a cost-per-user basis that is affordable for every company.
What do you recommend if I own a busy office with ten or more people?
We offer both Cloud and premise-based solutions based on the individual client’s needs, costs, quality of the network, and internet. We will work closely with you to evaluate each option to make the best decision for your business.
What would you recommend for a business with multiple locations and a large staff?
We recommend a cloud solution that is a cost-effective option for designing a unified communications system for a company with multiple locations.
What are the advantages of our new service and product offering?
The advantages of using our cloud voice solution are user mobility, flexibility, conferencing services, and ensuring your customers can communicate with a knowledgeable source from your company.
What is your process for making recommendations to a client? Do you offer consultations or conduct onsite visits and audits?
We customize every solution offered and conduct an in-depth analysis for every client. We will look at how the business operates and how the employees communicate internally and with customers and prospects. We also inspect your infrastructure and all your current costs and contracts. Every installation involves at least one onsite inspection.
What is the process for system installation? Do you provide training or guidelines for implementation? How long does it take, and can it be installed without disrupting staff and business?
The process for installation of our system consists of system design, training, coordination with major telephone companies, and most importantly, a consultation for a custom design with our clients. Every installation includes three months of unlimited changes and updates if required. For our customers with mission critical phones, we routinely do their cutovers after hours.
Do you offer a trial program to test the services before committing to the system?
Yes, we offer trial programs on a short-term basis for cloud clients.
Will your communications system be reliable through natural disasters and pandemics?
Yes, the advantage of cloud-based systems is that you can work seamlessly from anywhere if you have internet or cellular access. Our system allows for the functionality of chat and video conferencing at your fingertips, no matter where you are. We guarantee your business will never be handicapped because of location.
Why should we consider Telexperts over larger well-known industries like Bell?
Telexperts is recognized as one of Canada’s top voice integrators and provides services for over 3,000 local clients. Our organization is the leader in cloud-based services and specializes in delivering customized voice solutions to Manitoba businesses. The disadvantage of working with a company like Bell Canada is the lack of personal service and attention to detail for non-enterprise companies. Telexperts proudly offers customized solutions that are unique for small and medium-sized businesses.
What are your hours of operation?
Our business hours are Monday to Friday, 8:30 am to 5:00 pm, excluding national holidays.
Where are you located?
We are located at 725 Wall Street, Winnipeg, MB. We have been in this building for over 20 years!
How much does it cost?
New cloud systems start from $25.00 per user/month and go up depending on the services you choose.
How long has Telexperts been in business?
We started the company in November of 1985 and opened our doors two months later, on the 1st of January 1986.
Do you offer emergency after-hour services?
Yes, we do! Our service department runs 24 hours a day, seven days a week.
I need help with my smart communications system; How do I contact your team?
There are several options for getting into contact with our IT support. Please see below for the following options:
- Phone Numbers: (204)786-4664 or (204) 774-4129
- Email Address: firstname.lastname@example.org
- Service Request: https://telexperts.net/service-request/