FAQs

Our cloud-based system will save you time and money. It will improve every facet of your communications. It is engineered to provide users remote accessibility, video conferencing, cellular integration, and call recording without the additional costs for servers or add-on applications associated with older phone systems.

VoIP stands for Voice over Internet Protocol, which is the ability to use the Internet for voice communications. It allows businesses to replace traditional phone lines with internet-based services. VoIP converts voice signals into digital data packets and transmits them over an IP network.

VoIP services can benefit your business in several ways. They can significantly reduce costs compared to traditional phone services. VoIP enables users to work from anywhere in the world with an internet connection. Additionally, it allows businesses to have phone numbers from anywhere in the world ring at a central location, providing global reach.

Telexperts is the ultimate one-stop shop for voice and IT solutions. We offer a comprehensive suite of services, from VoIP systems to complete IT infrastructure support. Our expertise and holistic approach provide seamless integration and unparalleled support for all your communication, and IT needs.

Cloud-based IT solutions are business applications and services that run in the cloud instead of on your servers. They offer several advantages, including cost-effectiveness, scalability, reduced maintenance, and increased flexibility. With cloud-based solutions, you can access your data and applications from anywhere, and the service provider handles updates and backups.

Often referred to as a smart communication system, a unified communication (UC) system integrates various communication channels and tools into a single platform. It enables seamless collaboration, combining voice, video, messaging, and other communication features. A UC system can benefit your business by improving team collaboration, increasing productivity, and enabling flexible and remote work options.

Telexperts’ unified communication system enables your team members to work from anywhere, communicate using various devices (such as desk phones, softphones, mobile phones, tablets, and PCs), and access high-quality video conferencing and collaboration tools. This flexibility enhances communication and collaboration, fostering a more productive and connected team environment.

Telexperts’ unified communication system, including the softphone option, enables location-independent work. With a softphone, you can make and receive calls, access collaboration tools, and participate in video conferences from any location with internet access. This means remote workers can stay connected and productive, regardless of their physical location. Whether you’re working from home, on a business trip, or at a client’s site, the unified communication system ensures consistent and reliable communication capabilities.

The costs of setting up and maintaining VoIP and IT services with Telexperts vary depending on the number of users, applications, and service terms. We offer transparent pricing without hidden fees. Our team can provide a detailed cost breakdown based on your specific requirements and desired service level.

The Wildix Smart Communications System is the most extensive feature-rich system on the market. It offers personalized phone books, outlook integration, contact dialling, softphone and smartphone integration, call recording, and detailed usage reports.

Telexperts’ unified communication system is compatible with various devices, including desk phones, softphones (software-based phones that run on computers or mobile devices), mobile phones, tablets, and PCs. You can choose the device that suits your preferences and work style, ensuring seamless communication across different platforms.

A softphone is a software application that allows you to make phone calls using your computer, tablet, or smartphone instead of a traditional physical phone. Instead of having a physical handset, a softphone uses your device’s microphone and speakers (or a headset) to send and receive audio during phone calls. It converts your voice into digital data and transmits it through VoIP.

A softphone system offers a feature-rich user experience, with all communication features just a click away. It eliminates the need for dedicated hardware phones by enabling users to make calls and access communication tools directly from their computers or mobile devices. Softphones provide flexibility, cost savings, and integration with other software applications.

Yes, video conferencing is a standard feature included in every user license. It can accommodate conferences up to thirty-five people and can be streamed for multiple uses. An additional feature you can add is complete webinar software.

You can see what they are doing and where they are when they are logged into the system. The cloud system can also generate reports of their work.

Yes, they can talk and communicate on whatever device they choose, including desk phones, headsets, smartphones, tablets, laptops, etc.

Yes, you can transfer calls to different users within the business or on your system’s contact list. You can also transfer calls to anyone outside the office. With our system, there are no complicated codes or conference programming required. Drag the call to the user you want and release; it’s as simple as that.

Yes, Telexperts’ VoIP services support international calls. The rates for international calls may vary depending on the country you’re calling. We strive to offer competitive rates that are either the same or lower than those provided by major telecom providers like Bell, Shaw, or Telus. Our team can provide detailed information regarding international call rates based on your specific needs.

Yes, Telexperts offers detailed analytics and reporting features with our VoIP services. Our Wildix cloud solution provides comprehensive analytics and statistics for every call and user. You can gain insights into call volumes, call durations, call patterns, and other relevant data, enabling you to make informed decisions and optimize your communication strategies.

Telexperts provides a comprehensive range of IT services, including routers, switches, servers, cloud migration, backup solutions, security services, and desktop support. We cover all aspects of IT infrastructure and support to meet your business needs.

In many cases, integration with existing business systems is possible, depending on your specific system. Telexperts works closely with clients to understand their requirements and determine the feasibility of integration. We strive to provide seamless integration between our VoIP and IT services and your existing systems.

Yes, Telexperts’ IT services prioritize cybersecurity to help protect your business from cyber threats. We offer a range of security solutions, including firewalls, antivirus software, intrusion detection systems, and regular security updates. Our team stays updated with the latest trends and best practices in cybersecurity to ensure your systems and data are safeguarded against potential risks.

Not necessarily, to use our cloud system, you need to have a good, stable internet connection. It does not have to be a dedicated fibre connection. Typically, a Shaw or Bell connection from $120-$140 per month is more than adequate.

Your network needs to be correctly configured and designed to support VoIP. In most cases, the changes are minimal. A well-designed network with commercial-grade hardware, proper security, routing, and backups are essential for a secure system in today’s digital age. Viruses and hackers are getting smarter with this age of technology, and your system needs to combat these attacks.

Yes, with today’s workforce, the cloud solution offers every feature on a cost-per-user basis that is affordable for every company.

We offer both Cloud and premise-based solutions based on the individual client’s needs, costs, quality of the network, and internet. We will work closely with you to evaluate each option to make the best decision for your business.

We recommend a cloud solution that is a cost-effective option for designing a unified communications system for a company with multiple locations.

Aside from being the largest private Voice provider in Manitoba with over 3000 installations, we have an extensive managed services division. This division looks after our client’s networks to guarantee the system is always running effectively. We offer everything from servers, firewalls, PCs, and laptops to Cloud backups, complete network design, and security.

Telexperts’ services are designed to be scalable and can easily accommodate the growth of your business. With cloud-based systems licensed on a per-user basis, adding new users is straightforward. You can simply add licenses as you are onboarding new employees. Our flexible solutions can scale up or down to meet your evolving needs.

Setting up Telexperts’ VoIP and IT services is designed to be simple and user-friendly. Our team takes care of your entire setup process, ensuring a seamless transition. From initial configuration to onboarding users and integrating systems, we provide comprehensive assistance and support to make the setup process easy and efficient.

The average downtime when switching to Telexperts’ VoIP and IT services is minimal. We understand the importance of uninterrupted communication and strive to minimize any disruptions during the transition process. In most cases, the downtime is less than 5 minutes, ensuring a smooth and seamless switch to our services.

Telexperts ensures a smooth and seamless transition from traditional phone systems to VoIP. We follow a systematic approach, starting with thorough planning and analysis of your existing infrastructure and communication needs. Our team will design and configure the VoIP system based on your requirements, conduct testing, and provide comprehensive training and support. We ensure that the new VoIP system is fully functional and tested before disconnecting the old phone system.

Telexperts provides extensive training and support to help your team get up to speed with the new systems. We offer unlimited on-site custom training for every client, ensuring that your team members have a thorough understanding of the features and functionalities of our solutions. Additionally, our support team can provide ongoing assistance and guidance as needed, helping your team maximize the benefits of the new systems.

Telexperts offers comprehensive customer support, and we are proud to provide 24/7 assistance. Our dedicated support team is available around the clock to address any inquiries, technical issues, or service-related concerns. Whether you need assistance with setup, troubleshooting, or general guidance, our support team is always ready to provide prompt and reliable support.

All new systems come with a warranty ranging from one to five years. We provide extended warranty and service packages on everything we sell. Unlimited warranty and support are included with our cloud offerings.

We provide an unlimited guarantee on everything we sell. There is no requirement from our customers to commit to long-term contracts. Alternatively, we offer monthly payments for all our cloud and maintenance services which you can cancel at any time.

Most systems last seven to ten years if properly maintained. However, with our cloud solution, your system is never obsolete. We will remotely and seamlessly upgrade your system to ensure you are always current a minimum of 2-3 times a year. These upgrades can be pre-scheduled to be automatically done after hours without changing any hardware.

Yes, the advantage of cloud-based systems is that you can work seamlessly from anywhere if you have internet or cellular access. Our system allows for the functionality of chat and video conferencing at your fingertips, no matter where you are. We guarantee your business will never be handicapped because of location.

We customize every solution offered and conduct an in-depth analysis for every client. We will look at how the business operates and how the employees communicate internally and with customers and prospects. We also inspect your infrastructure and all your current costs and contracts. Every installation involves at least one onsite inspection.

Yes, we offer trial programs on a short-term basis for cloud clients.

We started the company in November of 1985 and opened our doors two months later, on the 1st of January 1986.

Our business hours are Monday to Friday, 8:30 am to 5:00 pm, excluding national holidays.

We are located at 725 Wall Street, Winnipeg, MB. We have been in this building for over 20 years!

There are several options for getting into contact with our IT support. Please see below for the following options:

• Phone Numbers: (204)786-4664 or (204) 774-4129
• Email Address: service@telexperts.net
• Service Request: https://telexperts.net/service-request/

Telexperts is committed to staying updated with the latest technology trends and security measures in the VoIP and IT industry. Our team undergoes continuous training and certifications to enhance their expertise. We actively monitor industry developments, collaborate with technology partners, and invest in research and development to ensure our solutions incorporate the latest advancements and adhere to industry best practices.

Telexperts has robust emergency response protocols and a comprehensive disaster recovery plan in place. In emergencies or crises, we prioritize swift action to mitigate any impact on your communication and IT services. Our disaster recovery plan includes data backup strategies, redundant systems, and contingency measures to ensure business continuity and minimize downtime in critical situations.